Privacy Policy

Your right to privacy is very important. When you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That’s why we have a policy in place to protect your personal information. Below is a summary of our policy.

What information do we collect?
Generally, when you're browsing our website we do not collect any personal information from you. There are occasions where we ask for personal information. We do this when you set up a Viveda account and in question and feedback forms. When you set up a Viveda account we ask for your name and email address. Examples of other information that may be collected include address and telephone number. We collect this information only for purposes of contacting you if further assistance is needed or requested by you.

What do we do with your information?
We take appropriate steps to protect your privacy. In addition to our efforts to protect your personal health information, whenever you provide other sensitive information (for example, a credit card number to make a purchase), we take similarly reasonable steps to protect it, such as encrypting your card number. We also take reasonable security measures to protect your personal information in storage.

Questions?
HealthLit Solutions, Inc. welcomes comments and questions on this policy. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy. All revisions will be posted to this site. If significant changes to this policy are made, we may also notify you by email of those changes.

The Real Legal Stuff—
Our Notice of Privacy Practices

HealthLit Solutions, Inc.
NOTICE OF PRIVACY PRACTICES

Effective Date: August 11, 2010

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

WHO WILL FOLLOW THIS NOTICE

This notice describes our practices relating to your medical information. It applies to HealthLit Solutions, Inc., and all products of the company including Viveda Personal and Viveda Workplace. This notice will also be followed by all employees, staff and other personnel.

OUR PLEDGE REGARDING MEDICAL INFORMATION

We understand that medical information about you and your health is personal. We are committed to protecting medical information about you and to supporting your right to receive certain information about yourself and your medical record that the Health Insurance Portability and Accountability Act of 1996 (HIPAA) makes possible. We create a record of the services you receive from us. We need this record to carry out services, payment, or operations and for other purposes that are permitted or required by law. This notice describes your rights to access and control of your protected health information. “Protected health information”, also called PHI, is information about you that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. It also refers to information related to payment for those services. This notice applies to all of the records of your care generated by HealthLit Solutions, Inc., whether made by HealthLit Solutions, Inc. personnel, your personal doctor while providing care to you at any medical facility, a wellness event sponsored by your employer, a laboratory reporting your test results, or information you enter into our Viveda yourself. Your personal doctor or other healthcare services provider may have different policies or notices regarding the use and disclosure of your medical information created in the doctor’s office or clinic.

We are required by law to:

  • Make sure that medical or health information that identifies you is kept private
  • Give you this notice of our legal duties and privacy practices with respect to your protected health information, and
  • Follow the terms of the notice that is currently in effect.
HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU

The following categories describe different ways that we use and disclose protected health information. For each category, we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

• For Treatment. We may use protected health information about you to provide you with health care services. We may disclose protected health information about you to doctors, nurses, technicians, medical students, or other medical personnel who are involved in providing your health care services. We may use protected health information within the Viveda system to create your reports. The primary example of this activity is providing your physician with your laboratory test results.

• For Payment. We may use and disclose protected health information about you so that the services you receive may be billed to and payment may be collected from you, an insurance company or a third party.

• For Health Care Operations: We may use and disclose protected health information about you for operations. These uses and disclosures are necessary to run a healthcare organization and make sure that all of our patients receive quality care. We may also combine the protected health information we have with protected health information from other healthcare facilities to compare how we are doing and see where we can make improvements in the services we offer. We may remove information that identifies you from this set of protected health information so others may use it to study health care and health care delivery without learning who the specific patients are. Examples of these activities include reviews of laboratory testing quality and accreditation requirements.

• Result Reminders: We may use and disclose protected health information to contact you as a reminder that you have laboratory results available.

• Health-Related Benefits and Services: We may use and disclose protected health information to tell you about health related benefits or services that may be of interest to you.

• Individuals Involved in Your Care or Payment for Your Care: We may release protected health information about you to a friend or family member who is involved in your medical care. We may also give information to someone who helps pay for your care. We will generally ask for your agreement to makes these disclosures, but if you are not present or are incapacitated, we may use our professional judgment to make these disclosures. As allowed by federal and state law, minors’ protected health information may be disclosed to their parents or legal guardians.

• Business Associates: We may release protected health information about you to our business associates if required for them to perform certain business functions or provide certain business services to HealthLit Solutions, Inc. All business associates are required to maintain the privacy and confidentiality of your protected health information. Use of another company to bill for our services to you is an example of this activity.

SPECIAL SITUATIONS

• Research: Under certain circumstances, we may use and disclose protected health information about you for research purposes. Before we use or disclose protected health information for research, the project will have been approved through a special approval process that evaluates a proposed research project and its use of protected health information, trying to balance the research needs with patients’ need for privacy of their information. We may, however, disclose protected health information about you to people preparing to conduct a research project, for example, to help them look for patients with specific medical needs, so long as the protected health information they review does not leave HealthLit Solutions, Inc. We may also release protected health information about deceased individuals in limited circumstances. We will almost always ask for your specific permission if the researcher will have to access your name, address or other information that reveals who you are.

• De-identified Information and Limited Data Sets: HealthLit Solutions, Inc. may use and disclose protected health information that has been "de-identified" by removing certain identifiers, making it unlikely that you could be identified. HealthLit Solutions, Inc. also may disclose limited protected health information contained in a "limited data set." The limited data set does not contain any information that can directly identify you. For example, a limited data set may include your city, county, and Zip code but not your name or street address.

• As Required By Law: We will disclose protected health information about you when required to do so by federal, state or local law.

• To Avert a Serious Threat to Health or Safety: We may use and disclose protected health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

• Organ and Tissue Donation: We may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

• Military and Veterans: If you are a member of the armed forces, we may release protected health information about you as required by military command authorities. We may also release protected health information about foreign military personnel to the appropriate foreign military authority.

• Workers’ Compensation: We may release protected health information about you for workers’ compensation or similar programs to the extent necessary to comply with laws.

• Public Health Risks: We may disclose protected health information about you for public health activities. These activities generally include the following:

  • to prevent or control disease, injury or disability
  • to report births and deaths
  • to report child abuse or neglect
  • to report reactions to medications or problems with products
  • to notify people of recalls of products they may be using
  • to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition
  • to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

• Health Oversight Activities: We may disclose protected health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the healthcare system, government programs, and compliance with civil rights laws.

• Lawsuits and Disputes: We may disclose protected health information about you in response to a court or administrative order. We may also disclose protected health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to give you the opportunity to obtain an order protecting the information requested.

• Law Enforcement: We may release protected health information if asked to do so by a law enforcement official:

  • In response to a court order, subpoena, warrant, summons, or similar process
  • To identify or locate a suspect, fugitive, material witness, or missing person
  • About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement
  • About a death we believe may be the result of criminal conduct, and
  • In emergency circumstances to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

• Coroners, Medical Examiners and Funeral Directors: We may release protected health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release protected health information about users of HealthLit Solutions, Inc. to funeral directors as necessary to carry out their duties.

• National Security and Intelligence Activities: We may release protected health information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

• Protective Services for the President and Others: We may disclose protected health information about you to authorized federal officials for national security purposes and so that they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

• Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release protected health information about you to the correctional or law enforcement official. This release would be necessary (1) for the institution to provide you with health care (2) to protect your health and safety or the health and safety of others or (3) for the safety and security of the correctional institution.

OTHER USES OF MEDICAL INFORMATION

Other uses and disclosures of protected health information not covered by this notice or the laws that apply to us will be made only with your written authorization. If you provide us authorization to use or disclose medical information about you, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose protected health information about you for the reasons covered by your written authorization. However, we are unable to take back any disclosures we have already made with your authorization, and we are required to retain our records of the care that we provided you.

YOUR RIGHTS REGARDING PROTECTED HEALTH INFORMATION ABOUT YOU

NOTE – any requests must be submitted in writing to:

Attn: Privacy Officer
HealthLit Solutions, Inc.
1750 Brookfield Dr
Columbus, IN 47201

You have the following rights regarding protected health information we maintain about you:

• Right to Inspect and Copy: You have the right to inspect and copy protected health information that may be used to make decisions about your care. To inspect and copy protected health information that may be used to make decisions about you, you must submit your request in writing to the Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

• Right to Amend: If you feel that protected health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for HealthLit Solutions, Inc.

To request an amendment, your request must be made in writing and submitted to the Privacy Officer. In addition, you must provide a reason in writing that supports your request. We will respond within 60 days of receiving your request.

We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  • was not created by us, unless the person or entity that created the information is no longer available to make the amendment
  • is not part of the protected health information kept by or for HealthLit Solutions, Inc.
  • is not part of the information which you would be permitted to inspect and copy, or
  • is accurate and complete.

Our written denial will state the reasons for the denial and explain your right to file a written statement of disagreement with the denial. If you do not file one, you have the right to request that your amendment request and our denial be attached to all future disclosures of your protected health information. If we approve your request, we will make the change to your protected health information, inform you in writing of the approval, and make a reasonable effort to notify persons or organizations that may have received your protected health information.

• Right to an Accounting of Disclosures: You have the right to request an “accounting of disclosures.” This is a list of the disclosures we made of protected health information about you. We are not required to provide you with a list of disclosures we have made for treatment, payment, health care operations, and other limited disclosures. To request this list or accounting of disclosures, you must submit your request in writing to the Privacy Officer. Your request must state a time period, which may not be longer than six years. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

• Right to Request Restrictions: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the protected health information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had. PLEASE NOTE: We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.

To request restrictions, you must make your request in writing to the Privacy Officer. In your request, you must tell us (1) what information you want to limit (2) whether you want to limit our use, disclosure or both and (3) to whom you want the limits to apply, for example, disclosures to your spouse.

• Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to the Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted, and it must also state how payment for services will be handled.

• Right to a Paper Copy of This Notice: You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. To obtain a paper copy of this notice, contact the Privacy Officer at 317.300.4352.

COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with HealthLit Solutions, Inc. and with the Secretary of Health and Human Services. Complaints to HealthLit Solutions, Inc. must be in writing, and filed with the Privacy Officer by mail, fax or electronic mail. You will not be retaliated against in any way for filing a complaint. Please send any written complaints to:

HealthLit Solutions, Inc.
Attention: Privacy Officer
1750 Brookfield Dr
Columbus, IN 47201
Fax: 888.330.8394
E-Mail: info@HealthLitSolutions.com
CONTACT PERSON

If you have any questions about this notice, or would like any further information about our privacy practices, please contact the Privacy Officer at (317) 300-4352.

CHANGES TO THIS NOTICE

We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for protected health information we already have about you as well as any information we receive in the future. We will post a copy of the current notice on the HealthLit Solutions, Inc. Corporate and product websites. The notice will contain the effective date under the heading on the first page. In addition, each time this policy is updated, we will automatically offer the current version of this notice for your review upon your next login to your user account.